FAQ
Welcome to the FAQ section of our platform! Here, you will find the answers to all of the most common questions a new player might have. Our support team is at your disposal if you cannot find an answer to your inquiry.
Frequently asked questions
Yes, combo/accumulators are available.
Yes, you will have to submit the documents at your first deposit. Standardly, we ask for a copy of your ID and a proof of address.
BettingSoftware.com is available in EUR, USD, GBP, CNY, AUD, HKD, SGD, TWD, KRW, INR, MYR, SEK, NOK, BRL, THB. You can use any currency to make the transfer. However, if your currency of choice is not in the list, we will convert the deposit into any of the available currencies.
If you choose to use our express transaction option then the lowest exchange rate provided by coingecko.com within the last 24 hours will be used for the conversion. For normal transactions, it will be the lowest rate of the last 48 hours that will be used. Please be advised that there will be an additional fee of 5% charged for the process.
There is no such amount per se. There is an indicator at the bet slip referencing the maximum amount that you can stake at one time. The bookmaker offering the odds determines this indicator. Additionally, the league or the competition of the event, the average of the odds in total, whether the event is in play or not, the total amounts staked on the specific market, the number of punters and the importance of any other matches played at the same time in correlation with the one you are interested in.
When the bet slip opens, you will see a box at the side of each bookmaker. You can deselect any offers you do not want and place bets only to the ones you want.
You need to send us an email at support@bettingsoftware.com. In it, you must include the email that you used to open the account with, along with a request to re-initiate your password.
Such a message will be sent to you if there are no funds in your account, or you haven’t used it for quite a while. You will need to send us a message on the subject at support@bettingsoftware.com and our team will advise you on what the issue is and what you need to do to resolve the situation.
Send us an email at support@bettingsoftware.com where you must mention your username, the email that you used to open the account with and any messages that you may have received for the instance. You will receive a response advising you of the reason that you are unable to access your account and the steps required to resolve the issue.
The first reason for a deposit not to be credited to your account, or a withdrawal not to be processed is that in all likelihood, the appropriate form was not completed properly and thus it was purged from our system automatically. If you are confident that this is not the case, then you need to send us an email at support@bettingsoftware.com with your username and email address, along with a screenshot of the transaction (in case of a deposit). Our accounting department will look into the matter and advise you as to the reason this happened and what steps can be taken to resolve the situation.
There are instances where a bookmaker may require longer than usual to settle open bets. It might take up to 24 hours depending on the circumstances, so you will need to exercise some patience. However, if this time elapses and the bet is still not settled, you will need to report the incident at support@bettingsoftware.com informing us of the bet ID and including a screenshot of the bet. If there is any other relevant information please include it in your message as well. We will look into it and advise you accordingly.
Learn all details about how turnover is counted.
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