{"id":7641,"date":"2023-02-12T16:50:52","date_gmt":"2023-02-12T16:50:52","guid":{"rendered":"https:\/\/www.bettingsoftware.com\/preguntas-frecuentas\/"},"modified":"2025-01-12T14:41:22","modified_gmt":"2025-01-12T14:41:22","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.bettingsoftware.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7641\" class=\"elementor elementor-7641 elementor-224\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8c9ad0a e-flex e-con-boxed e-con e-parent\" data-id=\"8c9ad0a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c124edf e-con-full e-flex e-con e-child\" data-id=\"c124edf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-900721b elementor-widget elementor-widget-heading\" data-id=\"900721b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68e6c47 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"68e6c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ebcb32 e-flex e-con-boxed e-con e-child\" data-id=\"6ebcb32\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3077726 elementor-widget elementor-widget-text-editor\" data-id=\"3077726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a1Bienvenido a la secci\u00f3n de Preguntas Frecuentes de nuestra p\u00e1gina! Aqu\u00ed tendr\u00e1s las respuestas a las situaciones m\u00e1s comunes que puedas encontrar. Nuestro equipo de atenci\u00f3n al cliente est\u00e1 a tu disposici\u00f3n si lo que necesitas no est\u00e1 cubierto en esta secci\u00f3n.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087d26a elementor-mobile-align-justify elementor-align-left elementor-widget elementor-widget-button\" data-id=\"087d26a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NzU2MCwidG9nZ2xlIjp0cnVlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONT\u00c1CTANOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9461b1d e-flex e-con-boxed e-con e-parent\" data-id=\"9461b1d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8ff134e e-flex e-con-boxed e-con e-child\" data-id=\"8ff134e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fed552 elementor-widget elementor-widget-heading\" data-id=\"8fed552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b4edf6 elementor-widget elementor-widget-ucaddon_content_accordion\" data-id=\"4b4edf6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ucaddon_content_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Content Accordion -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.bettingsoftware.com\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.bettingsoftware.com\/wp-content\/plugins\/unlimited-elements-for-elementor\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Content Accordion *\/\n\n#uc_content_accordion_elementor_4b4edf6 *{\n  box-sizing: border-box;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .uc_ac_box\n{\n  overflow:hidden;\n}\n\n\n#uc_content_accordion_elementor_4b4edf6 em\n{\n  font-style: normal;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .ue_heading_title\n{\n  margin:0;\n  flex-grow:1;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .uc_container .uc-heading\n{\n\tdisplay:flex;\n    align-items:center;\n\toverflow:hidden;\n\tcursor:pointer;\n  \n}\n#uc_content_accordion_elementor_4b4edf6 .uc_container .uc_content\n{\n    display:none;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .uc_container .uc-heading span.ue_accordion_icon\n{\n\tdisplay:flex;\n    align-items:center;\n   \tjustify-content:center;\n    flex-grow:0;\n    flex-shrink:0;\n}\n#uc_content_accordion_elementor_4b4edf6 .uc_ac_box.uc-item-active span.uc_dactive\n{\n\tdisplay:none;\n}\n#uc_content_accordion_elementor_4b4edf6 .uc_ac_box:not(.uc-item-active) span.uc_active\n{\n\tdisplay:none;\n}\n#uc_content_accordion_elementor_4b4edf6 span.ue_accordion_icon svg\n{\n  height:1em;\n  width:1em;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .uc_container .uc_btn {\n\n    text-align: center;\n    display: inline-block;\n    text-decoration: none;\n    transition: ease-in-out all 0.25s;\n}\n\n#uc_content_accordion_elementor_4b4edf6 .ue-item-image img\n{\n  width:100%;\n  display:block;\n  object-fit:cover;\n}\n\n<\/style>\n\n<div class=\"uc_material_accordion  \"  id=\"uc_content_accordion_elementor_4b4edf6\"  data-name=\"Preguntas frecuentes\" data-scroll=\"off\" data-offset=\"0\" data-closeothers=\"true\" data-set-hash=\"false\" >\n  <div class=\"uc_container uc-items-wrapper\">\n    \n\n\n<div id=\"#ue-tab1\" class=\"uc_ac_box elementor-repeater-item-2744f90 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfEst\u00e1n disponibles las apuestas combinadas en la plataforma?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>S\u00ed, hay combos\/acumuladores disponibles.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab2\" class=\"uc_ac_box elementor-repeater-item-22f3ccc \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfDebo enviar alg\u00fan tipo de documentaci\u00f3n para verificar mi identidad?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>No es necesario enviar documentos al registrarte en una cuenta nueva.<span style=\"font-size: 16px;\"> Sin embargo, antes de poder procesar tu primer retiro, debes enviarnos una copia de tu credencial de identificaci\u00f3n nacional (ID) y un comprobante de domicilio.<\/span><\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab3\" class=\"uc_ac_box elementor-repeater-item-7da4c29 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfEn qu\u00e9 monedas est\u00e1 disponible la cuenta de BettingSoftware.com?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>BettingSoftware.com est\u00e1 disponible en EUR, USD, GBP, CNY, AUD, HKD, SGD, TWD, KRW, INR, MYR, SEK, NOK, BRL, THB. Puedes utilizar cualquier moneda para realizar la transferencia. Sin embargo, si la moneda de tu elecci\u00f3n no est\u00e1 en la lista, convertiremos el dep\u00f3sito a cualquiera de las monedas disponibles.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab4\" class=\"uc_ac_box elementor-repeater-item-408f4f2 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfAceptan criptomonedas?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>S\u00ed, aceptamos Bitcoin, Ethereum, Bitcoin Cash y Bitcoin Gold, Dash, Ethereum Classic, Neo, Litecoin, Zcash, Monero y Ripple. Otras criptomonedas est\u00e1n disponibles bajo solicitud.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab5\" class=\"uc_ac_box elementor-repeater-item-166155a \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfC\u00f3mo convierten las criptomonedas?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Si eliges usar nuestra opci\u00f3n de transferencia instant\u00e1nea, se usar\u00e1 la tasa m\u00e1s baja ofrecida por coingecko.com en las \u00faltimas 24 horas. Para transacciones regulares, se tomar\u00e1 la tasa m\u00e1s baja de las \u00faltimas 48 horas. Por favor, ten en cuenta que se cargar\u00e1 un 5% adicional por el proceso.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab6\" class=\"uc_ac_box elementor-repeater-item-d20f577 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfPuedo retirar fondos a un banco o una billetera electr\u00f3nica diferentes de los que utilic\u00e9 para hacer el dep\u00f3sito?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Puedes utilizar cualquier m\u00e9todo de pago para realizar un retiro que ya hayas utilizado al menos una vez antes para hacer un dep\u00f3sito.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab7\" class=\"uc_ac_box elementor-repeater-item-aa620b3 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfTienen un monto de dep\u00f3sito y retiro m\u00ednimo?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>No existe tal cantidad en s\u00ed. Hay un indicador en la tarjeta de apuestas que hace referencia a la cantidad m\u00e1xima que puedes apostar a la vez. La casa de apuestas que ofrece las cuotas determina este indicador. Adem\u00e1s, tambi\u00e9n depende de la liga o competici\u00f3n, del evento, el promedio de las cuotas en total, si el evento est\u00e1 en juego o no, las cantidades totales apostadas en el mercado espec\u00edfico, el n\u00famero de apostadores y la importancia de cualquier otro partido jugado al mismo tiempo que el que le interesa.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab8\" class=\"uc_ac_box elementor-repeater-item-4b4d815 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">No soy un apostador promedio. Quiero el stake m\u00e1s alto posible. \u00bfPuedo conseguirlos?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>La raz\u00f3n por la que ofrecemos muchas casas de apuestas para que puedas hacer tus apuestas al mismo tiempo es que puedes explorar las ofertas y encontrar las cuotas y los l\u00edmites m\u00e1s altos que se ofrecen. La noci\u00f3n le permite apostar hasta varios cientos de miles en la moneda de tu preferencia.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab9\" class=\"uc_ac_box elementor-repeater-item-a453e13 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfQu\u00e9 hago si no quiero realizar apuestas en todas las casas de apuestas disponibles?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Cuando se abre la tarjeta de apuestas, ver\u00e1s un cuadrado al costado de cada casa de apuestas. Puedes anular la selecci\u00f3n de las ofertas que no desees y realizar apuestas solo en las que desees.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab10\" class=\"uc_ac_box elementor-repeater-item-bffc392 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfC\u00f3mo recupero los detalles de ingreso si los pierdo?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Debes enviarnos un correo a <a href=\"mailto:support@bettingsoftware.com\">support@bettingsoftware.com<\/a>. El mismo debe incluir el correo que usaste para abrir la cuenta junto a una solicitud para restablecer tu contrase\u00f1a.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab11\" class=\"uc_ac_box elementor-repeater-item-4ad42f3 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">Me informaron que mi cuenta est\u00e1 inactiva. \u00bfC\u00f3mo puedo reactivarla?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Recibir\u00e1s este mensaje si no tienes fondos en tu cuenta o si no la has usado en mucho tiempo. Debes enviarnos un mensaje a <a href=\"mailto:support@bettingsoftware.com\">support@bettingsoftware.com<\/a> y nuestro equipo te dar\u00e1 detalles sobre el problema y qu\u00e9 necesitas para solventar la situaci\u00f3n.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab12\" class=\"uc_ac_box elementor-repeater-item-3160d23 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">No tengo acceso a mi cuenta y no est\u00e1 inactiva. \u00bfEst\u00e1 bloqueada?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Env\u00eda un correo a <a href=\"mailto:support@bettingsoftware.com\">support@bettingsoftware.com<\/a> incluyendo tu nombre de usuario, el correo que usaste para abrir la cuenta y el mensaje que ves al intentar acceder. Recibir\u00e1s una respuesta con el motivo que te impide acceder a tu cuenta y los pasos requeridos para solventar el problema.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab13\" class=\"uc_ac_box elementor-repeater-item-5780de3 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">Solicit\u00e9 una transacci\u00f3n financiera y no ha sido procesada. \u00bfPor qu\u00e9?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>La primera raz\u00f3n por la que tu cuenta no puede ser acreditada o que un retiro no ha sido procesado suele ser porque el formulario apropiado no se complet\u00f3 correctamente y este fue depurado de nuestro sistema autom\u00e1ticamente. Si est\u00e1s seguro de que este no es el caso, debes enviarnos un correo a <a href=\"mailto:support@bettingsoftware.com\">support@bettingsoftware.com<\/a> incluyendo tu usuario y direcci\u00f3n de correo junto a una captura de pantalla de la transacci\u00f3n (en caso de ser un dep\u00f3sito). Nuestro departamento financiero revisar\u00e1 el caso y te dar\u00e1 el motivo de por qu\u00e9 ocurri\u00f3 y los pasos necesarios para solventar la situaci\u00f3n.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab14\" class=\"uc_ac_box elementor-repeater-item-4dd9347 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">Termin\u00f3 un evento y la apuesta que hice a\u00fan no ha sido procesada. \u00bfQu\u00e9 sucede?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Hay ocasiones en las que una casa de apuestas puede necesitar m\u00e1s tiempo del usual para procesar las apuestas abiertas. Esto puede tardar hasta 24 horas dependiendo de las circunstancias, as\u00ed que deber\u00e1s ejercitar un poco la paciencia. Sin embargo, si este lapso de tiempo es superado y la apuesta a\u00fan no ha sido cerrada, debes reportar el incidente a <a href=\"mailto:support@bettingsoftware.com\">support@bettingsoftware.com<\/a> incluyendo el n\u00famero de identificaci\u00f3n de la apuesta y una captura de pantalla de la misma. Si existe otra informaci\u00f3n relevante, por favor agr\u00e9gala en tu mensaje. Lo revisaremos y lo te informaremos de acuerdo al caso.<\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n\n\n<div id=\"#ue-tab15\" class=\"uc_ac_box elementor-repeater-item-596c2e6 \" style=\"background-color:;\">\n  <div class=\"uc-heading uc_trigger\">\n    <span class=\"uc_dactive bbb ue_accordion_icon\"><i class='fas fa-caret-down'><\/i><\/span> \n    <span class=\"uc_active bbb ue_accordion_icon\"><i class='fas fa-caret-up'><\/i><\/span>\n    <div class=\"ue_heading_title\">\u00bfC\u00f3mo se contabiliza el turnover?<\/div>\n  <\/div>\n  \n  <div class=\"uc_content\" >\n        \n      \n         \n                      \n      \n              <div class=\"ue-item-text\"><p>Conoce todos los <a href=\"https:\/\/www.bettingsoftware.com\/es\/terminos-y-condiciones\/calculacion-de-turnover\/\">detalles sobre c\u00f3mo se contabiliza el turnover<\/a>. <\/p>\n<\/div>\n      \n              \n      <\/div> \n<\/div>\n\n  <\/div>\n<\/div>\n\n\n<!-- end Content Accordion -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cccc081 e-flex e-con-boxed e-con e-child\" data-id=\"cccc081\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0812151 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0812151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-info-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119.043 8 8 119.083 8 256c0 136.997 111.043 248 248 248s248-111.003 248-248C504 119.083 392.957 8 256 8zm0 110c23.196 0 42 18.804 42 42s-18.804 42-42 42-42-18.804-42-42 18.804-42 42-42zm56 254c0 6.627-5.373 12-12 12h-88c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h12v-64h-12c-6.627 0-12-5.373-12-12v-24c0-6.627 5.373-12 12-12h64c6.627 0 12 5.373 12 12v100h12c6.627 0 12 5.373 12 12v24z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">\u00bfSigues buscando algo?<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b1cd2 elementor-widget elementor-widget-text-editor\" data-id=\"53b1cd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00bfNo ves tu pregunta en la lista anterior? No hay problema. Simplemente escr\u00edbenos un correo electr\u00f3nico o cont\u00e1ctanos a trav\u00e9s del chat en vivo y te ayudaremos con tu consulta. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c8f4b8 elementor-mobile-align-justify elementor-align-left elementor-widget elementor-widget-button\" data-id=\"1c8f4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6NzU2MCwidG9nZ2xlIjp0cnVlfQ%3D%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONT\u00c1CTANOS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes \u00a1Bienvenido a la secci\u00f3n de Preguntas Frecuentes de nuestra p\u00e1gina! Aqu\u00ed tendr\u00e1s las respuestas a las situaciones m\u00e1s comunes que puedas encontrar. Nuestro equipo de atenci\u00f3n al cliente est\u00e1 a tu disposici\u00f3n si lo que necesitas no est\u00e1 cubierto en esta secci\u00f3n. CONT\u00c1CTANOS Preguntas frecuentes \u00bfEst\u00e1n disponibles las apuestas combinadas en la plataforma? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9372,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7641","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes - Betting Software<\/title>\n<meta name=\"description\" content=\"Las preguntas frecuentes (FAQ) te ayudar\u00e1n a navegar en BettingSoftware.com. 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